Returns & Exchanges

Your Happiness Matters

I want you to absolutely love your new artwork. If something isn't right, I'm here to help make it better.

Your Rights Under Australian Consumer Law

I follow the Australian Consumer Law (ACL). If a product has a major fault, you're entitled to a refund or replacement. For minor issues, I'll repair, replace, or refund. Nothing in this policy limits your ACL rights.

Change of Mind Returns

Changed your mind? No worries — here's how it works:

• Original Paintings: Return within 14 days of delivery, in original condition and packaging
• Fine-Art Prints: Return within 14 days if unopened and in resaleable condition
• Custom Commissions: Not eligible for change-of-mind returns (these are made just for you!)
• Framed-to-order prints: Not eligible unless faulty

For Australian orders, I'll provide a return label. Return shipping cost is deducted from your refund unless the item arrived damaged or faulty.

Arrived Damaged or Not What You Ordered?

Oh no! Please contact me within 48 hours with photos of the packaging and artwork. I'll arrange a replacement or full refund and cover return shipping if it was damaged in transit.

International Returns

International customers are responsible for return freight and any customs duties. I keep the return window open because I want you to buy with confidence, wherever you are in the world.

Exchanges

Want to swap for a different piece? I'm happy to help! Get in touch and we'll work something out. If there's a price difference, I'll let you know before we proceed.

Refund Timeline

Once I receive your return, refunds are processed within 5–7 business days back to your original payment method.

How to Start a Return

Simply email me at abstractbysonal@gmail.com with your order number, the item you'd like to return, and the reason. I'll get back to you with the next steps.